Policies
Before purchasing tickets to any OTHmerch events, please read the following Policies. By purchasing tickets to any OTHmerch event, you are legally agreeing to adhere to these policies, which form a binding contract between OTHmerch and yourself, the attendee. All polices are permanent.
Photography / Video
Photography will ONLY be permitted during the Meet & Greet sessions for "selfies." Cameras are not permitted in the Photo Ops or Autograph Session or any special event, unless specified by OTHmerch. The celebrities are contracted for professional photo sessions and cannot pose for personal photos. Please note that OTHmerch is a private function and any videography and/or photography taken at an OTHmerch event is the property of OTHmerch, and may be used in future advertising campaigns or other event services. By purchasing a ticket to OTHmerch events, you agree to allow your image to be used on our website/social media for advertising or event purposes.
Solicitation
No solicitation of any kind will be permitted at the event without prior consent.
Reselling of Tickets
The reselling of tickets purchased to the event is not allowed under any circumstances. Doing so can result in being banned from any OTHmerch events and future events.
Right to Deny Entry
OTHmerch reserves the right to deny entry to the event to any patron for any reason without refund.
Harassment
OTHmerch is dedicated to providing a safe and harassment-free experience for everyone, regardless of race, age, religion, gender, gender identity and expression, sexual orientation, disability, or physical appearance. Any advocate violating these boundaries may be removed from the event (without a refund) at OTHmerch's discretion and security may well be called in to facilitate this response. If you have any issues with anyone, please ask to speak to Rae or Juanita immediately. One or both of them will be available at each of our events and they can be reached through our registration/customer service table.
Upgrades and Exchanges
Upgrades and exchanges will no longer be allowed.
TRIC Memberships
Any TRIC members who are not up to date with membership payments will be refused access to all OTHmerch events unless balance paid in full prior to event.
Refunds
ALL ADMISSION TICKETS ARE NON-REFUNDABLE AND NON-TRANSFERABLE. ALL purchases are final. We understand there are special circumstances that come up (i.e. family emergency, medical issue, weather, or other) that you may feel your individual situation entitles you to a refund. For your financial benefit, please make sure that you are able to attend before purchasing. No admission or special event refunds will be given for the cancellation of a particular celebrity guest. Please note that all guests are contractually confirmed before they are advertised on our website/social media. However, there is always a chance for conflict with their schedules due to potential filming or other work that could interfere with their appearance at our event. This would be out of our control. In the unlikely event of a guest cancellation, any "Guest Specific" a la carte tickets (such as photo op) will be fully refunded within 30 business days of cancellation or transferred for another guest photo op/autograph at attendees request for equal price or higher (difference to be paid by attendee). In the unlikely event that the event is cancelled for any reason, full refunds will be issued within 30 business days of cancellation. Or, if preferred, credit will be given for a future event. OTHmerch will protect its rights in the event of fraudulent chargebacks claims which are an attempt to force a refund outside of the refund details described within these policies. Any patron who files a chargeback claim in such an attempt will face legal recourse by OTHmerch for the remuneration of funds lost including the amount in question plus any other expenditures made by the company in the attempt to recover said losses including but not limited to airfare, hotel and transportation, attorney and legal filing fees. Filing a fraudulent chargeback will also result in being banned from any future OTHmerch related event. By purchasing tickets to the event, you are agreeing not to take this fraudulent action.
By purchasing tickets to any OTHmerch event, you agree to accept and abide by these rules.